Privacy Policy

Our Commitment to Privacy

loft workenad values your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Data You Provide

• Contact Information: name, email address, phone number
• Address: physical location for project consultations
• Communication Data: messages sent through contact forms
• Service Preferences: design interests and project requirements

Automatically Collected Data

• Usage Data: IP address, browser type, pages visited
• Device Information: operating system, screen resolution
• Cookie Data: preferences and session information
• Analytics Data: website interaction patterns

2. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given permission for specific purposes
• Contract: Processing is necessary to provide requested services
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: Compliance with Singapore regulations

3. How We Use Your Data

• To provide and deliver interior design services
• To communicate about projects, appointments, and inquiries
• To send service updates and project-related information
• To improve our website and service quality
• To analyze website usage and optimize user experience
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security

4. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Contractors, suppliers, and craftsmen for project implementation
• Professional Advisors: Lawyers, accountants, and consultants
• Analytics Providers: For website performance analysis
• Legal Authorities: When required by law or to protect rights

We never sell your personal data to third parties.

5. Data Retention

We retain your data for:

• Contact form submissions: 3 years
• Service records and project files: 5 years
• Financial records: 7 years (legal requirement)
• Marketing communications: Until consent is withdrawn

6. Data Protection Measures

We implement security measures including:

• Encryption of data transmission and storage
• Secure servers with access controls
• Regular security audits and updates
• Staff training on data protection
• Breach notification procedures (within 72 hours)
• Backup systems for data recovery

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request erasure of your data
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing
• Portability: Request data in portable format

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Analyze traffic and engagement patterns

For detailed information about cookies, please see our Cookie Policy.

9. Third-Party Services

Our website may use:

• Google Analytics for website analytics
• Mapping services for location display
• Email service providers for communications

These services have their own privacy policies governing data use.

10. International Data Transfers

Some service providers may process data outside Singapore. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us immediately.

12. Policy Changes

We may update this privacy policy periodically. Changes will be posted on this page with an updated date. Material changes will be notified via email to registered users.

13. Contact Us

For privacy-related inquiries:

14. Complaints

If you have concerns about our data handling, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.